Terms and ConditionsTerms and ConditionsTerms and Conditions

Terms and Conditions

Shop online DIAM - DUST.COM site was set up by DIAMOND DUST PROD , which is the operator of this site. Any order under a product appearing in the online store web - diam dust.com website requires prior consultation of these general conditions. Consequently, the consumer is fully aware that its agreement on the content of these conditions does not require the signature of this document, to the extent the customer wishes to order online the products presented within the framework of the shop website . The consumer has the option to save or print these terms and conditions , provided that both saving and editing of this document are the sole responsibility. The consumer, prior to his order, said that the acquisition of these products is not directly related to his professional activity , their acquisition is reserved for personal use from him . As a consumer , so the customer has specific rights , which would be challenged in the event that the goods or services purchased through the website would actually related to his professional activity. The online shop set up by the company DIAMOND DUST PROD within the website lists the following information:

disclaimer enabling precise identification of the company DIAMOND DUST PROD
presentation of the essential characteristics of the proposed
indicated in Euros the price of goods and, where appropriate, the costs of delivery
indication of the terms of payment, delivery or performance
the existence of a right of withdrawal
the validity of the offer or the price
the conditions for terminating the contract when it is indefinite or longer than a year
All this information is presented in French language. The consumer states have full legal capacity to engage under these terms and conditions.


Article 1: Entirety

These terms represent all obligations of the parties. In this sense , the consumer is deemed to accept without reservation all the provisions contained in these terms and conditions. No general or specific in documents sent or given by the consumer may be incorporated herein, since these documents are inconsistent with these terms and conditions .


Article 2:

These terms are intended to define the rights and obligations of the parties under the online sale of goods and services offered by the company DIAMOND DUST PROD the consumer.


Article 3 : Contractual Documents

This contract contains the following contractual documents, presented in descending order : these terms and conditions ; the order . In case of conflict between the provisions contained in the documents of different ranks, the provisions of the document of a higher precedence .


Article 4 : Entry into force - length

These conditions come into force on the date of signature of the order form. These conditions are concluded for the duration necessary for the provision of goods and services purchased, until the expiry of the guarantees owed by the company DIAMOND DUST PROD .


Article 5: Electronic Signature

The "double click" the consumer on the purchase order constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.


Article 6 : Order Confirmation

The contractual information will be confirmed via e- mail no later than at the time of delivery or otherwise, to the address specified by the customer in the order form.


Article 7 : Proof of the transaction

The records stored in computer systems company DIAMOND DUST PROD under reasonable security conditions, will be considered proof of communications , orders and payments between the parties. The filing of purchase orders and invoices is made on a reliable and durable can be produced as evidence.


Article 8 : Product Information

8-a: The company DIAMOND DUST PROD present on its website to sell products with the characteristics required to comply with Article L 111-1 of the Consumer Code , which provides the possibility for the potential consumer to know before taking final order the essential characteristics of the products they wish to buy.

8-b : Offers presented by the company DIAMOND DUST PROD are valid only within the limits of available stocks.


Article 9 : Price

Prices are quoted in euros and are valid as of the date of mailing of the order by the consumer. They do not include delivery charges, charged extra, and indicated before the validation of the order. The prices include the VAT applicable on the date of the order and any change in the applicable VAT rate will be reflected in the prices of the online store. Payment of the full price must be made when ordering . At no time , payments can not be considered as a deposit or deposits.


Article 10 : Payment

To set the order , the consumer has, at its option, of all modes of payment specified in the order . The consumer provides the company DIAMOND DUST PROD it has the required permission to use the method of payment chosen by him during the validation of the order . The company DIAMOND DUST PROD reserves the right to suspend any order and any delivery in case of refusal to authorize payment by credit card the officially accredited or in the event of nonpayment . The company DIAMOND DUST PROD specifically reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully paid or a previous order or with whom a payment dispute is in progress of Directors.



Failure to pay a lump sum on the due date , made payable all sums due and result in the application of the penalty clause .


A default at maturity, and as a penalty clause, the defaulting purchaser shall pay in addition to the sale price, a sum of a fixed amount of € .150,00 ( one hundred and fifty euros) euros. The penalty clause will definitively acquired by the Company DIAMOND DUST PROD , there is no place to justify any harm.

Article 11 . Controls Fraud

Fight against fraud payment ( Order placed online on the Internet " www.diam - dust.com " site):

Information about your order are subject to automated data processing which is responsible SECUVAD Company (Authorization CNIL 1364484 ) . To define a level of analysis of a transaction and to fight against fraud payment that automated processing of personal data for a single purpose .

SECUVAD the Company may ask you all documentation ( related to your identity, billing address or delivery , as the means of payment used).

Failure or refusal to provide the requested supporting documents may lead the Company DIAMOND DUST PROD refuse the order concerned.

Time transmission of supporting documents requested can shift all the shipping and delivery of products ordered .

Companies and SECUVAD DIAMOND DUST PROD are the only recipients of the data related to your order . The occurrence of an unpaid solely because of fraudulent use of a credit card will result in automatic enrollment details pertaining to your order in a computerized file, implemented by SECUVAD . Accordance with the Data Protection Act of 6 January 1978 amended, you have at all times a right of access, rectification and opposition to all of your personal data by writing and proof of your identity to SECUVAD SAS , Legal Service , 107 Avenue Georges Clemenceau - 92022 Nanterre Cedex .


Article 12 : Availability of products

The order will be executed no later than within 3 days from the day after the consumer placed his order. In case of unavailability of the ordered product , especially because of our suppliers, the consumer will be informed at the earliest and will be able to cancel the order. The consumer will then have the option of requesting either a refund of amounts paid within 30 days before their payment , or exchange the product.


Article 13 : Delivery

The products are delivered to the address specified by the customer on the order and only in France . The consumer is responsible for checking the condition of the packaging of the goods upon delivery and report any damage to the carrier on the delivery , and the company DIAMOND DUST PROD within a week . The consumer may, upon request, obtain sending an invoice to the billing address and not the delivery address by validating provided for this purpose on the order option. Regarding shipping, we mainly work with Colissimo. When we do a mailing, you will immediately receive an email informing you.

To minimize transportation costs , all small and medium size products are shipped by postal service Colissimo. In addition to being economical, this service delivers in 48 hours across France and offers the possibility of recovering the goods ordered at your local post office near the delivery address if no place of delivery at presentation factor . Specifically, if you are absent the day of delivery, your postman will leave a notice in your mailbox, allowing you to collect your parcel at your post office during business hours , within 15 days . Colissimo is a very reliable service. However, it may be, as in any expedition, there may be a delay in delivery or the product gets lost . In case of late delivery from the date we have told you in the mail from, we ask you to report the delay in calling us by phone or by sending us an email. We then contacted the Post to start investigation. A Post investigation may take up to 21 days from the date of commencement of the investigation. If during this period , the product is found, it will immediately re-routed to your home ( most cases ) . But if the product is not found at the end of the 21 days of investigation, the Post considers the package as lost. It is only then that we can send you a replacement at our expense . If the ordered products were not available at that time , we will refund the amount of products affected by the loss of carrier . Or if the products were still available , but have changed their selling prices on the site, we would apply the new sale price or by paying by check for the difference , either by requesting a check on the price difference . We disclaim all responsibility for the longer delivery times due to the carrier , especially in case of loss of products or strike , or any other case commonly used usually by the courts.


Article 14 : Delivery problems due to carrier

Any anomaly concerning the delivery (damage, missing product compared to the delivery order , damaged package, broken product ... ) must be indicated on the delivery form of "handwritten reserves" , accompanied by the signature of the customer. The consumer must confirm this problem by sending the carrier within two ( 2 ) business days following the date of delivery letter with acknowledgment of receipt stating such claims . The consumer must send a copy of this letter by mail to:


19 AV Rampal



Email: shop@diam-dust.com


Article 15: Delivery errors

15 -a: The consumer must make to society DIAMOND DUST PROD same day delivery or later than the first business day after delivery, any claim of error of delivery and / or non-conformity of goods in kind or as compared to the information on the order form . Any claim made after this time will be rejected.

15 -b: The formulation of this claim from the company DIAMOND DUST PROD can be made: by logging on to our website under the heading "follow your order " " where , after entering your customer number, you can ask your question through the menu contact us specifying the reference of the order.

15 -c: Any claim not made in the rules defined above and within the time limits could not be taken into account and release the company DIAMOND DUST PROD any responsibility towards the consumer.

15 -d: a receipt of the complaint, the company DIAMOND DUST PROD assign a number of exchange of the product ( s) concerned (s) and communicate by e -mail , by telephone to consumers. The exchange of a product can take place only after the allocation to the consumer an exchange number that the approach outlined above.

15 -e : In case of error of delivery or exchange any product for exchange or refund must be returned to the company DIAMOND DUST PROD as a whole and in its original packaging , Colissimo Recommended to following address:


19 AV Rampal



Email: shop@diam-dust.com

To be accepted, all returns must be reported prior to Customer Service Company DIAMOND DUST PROD .

Shipping fees are the responsibility of the company DIAMOND DUST PROD , except in cases where it would prove that the product does not match the original declaration made by the consumer in the back.


Article 16 : Product Warranty

Pursuant to Article 4 of Decree No. 78-464 of 24 March 1978 , the provisions hereof may not deprive the consumer of the legal guarantee which obliges the seller to guarantee against all consequences of latent defects of the thing sold . The consumer is expressly informed that the company DIAMOND DUST PROD is not the manufacturer of the products shown in the website within the meaning of the law n ° 98-389 of 19 May 1998 concerning liability for defective products defective . Accordingly, in case of damage to a person or property by a defective product, only the producer responsibility thereof may be sought by the consumer , based on the information provided on the packaging of the product . Conditions and manufacturer warranty period are shown on the relevant products. Given the frequency of renewal of components of technical products , DIAMOND DUST SHOP may, upon request , inform the consumer of the availability of spare parts for products offered and how to possibly get .


Article 17 : Right of withdrawal

The consumer has a period of 10 days to return , at its expense , the products do not suit him . This period starts from the date of delivery of the customer's order . If this period expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next business day. All returns must be reported prior to the Customer Service Company DIAMOND DUST PROD : by logging on to our website under the heading "follow your order" where , after entering your customer number, you can get your order number . The product must be returned to Colissimo Recommended DIAMOND DUST SHOP YOUR ADDRESS YOUR CITY .

We will only accept products returned in their entirety, in their original packaging complete and intact and in perfect condition for resale. Any product that has been damaged or whose original packaging has been damaged, will not be refunded or exchanged.

This right of withdrawal is without penalty , except for return shipping costs . Assuming the exercise of the right of withdrawal, the consumer has the option of requesting either a refund of monies paid, or exchange the product . In the case of an exchange, the return will be at the expense of consumers .

Upon exercise of the right of withdrawal, the company DIAMOND DUST PROD will make every effort to reimburse the consumer within 15 days. However, given the technical nature of products sold , this period may be extended to 30 days , especially when the product needs a technical audit (see -> products to be tested in advance) .

The customer will then be refunded by lending his bank account (secure transaction) if paid by credit card or check in other cases.


Article 18 : Rights of Use

The right to use the company's software DIAMOND DUST PROD , as well as those distributed by it shall be given to the consumer are not

exclusive, personal and non-transferable in accordance with the Code of Intellectual Property . However, under Article L122 -6-1 of the Code, the consumer has a right of reproduction exclusively for the establishment of a backup , when it is necessary to preserve the use of software . In any case , the software author retains ownership of his work, the consumer agrees to comply .


Article 19: Force Majeure

Neither party has breached its contractual obligations, insofar as their execution is delayed , hindered or prevented by a fortuitous event or force majeure. Be considered fortuitous event or force majeure any compelling facts or circumstances , outside parties , unpredictable , unpreventable, independent of the will of the parties and can not be prevented by them, despite all reasonable efforts. The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware . Both parties will then , within a month, unless unable due to force majeure , to examine the impact of the event and agree the conditions under which the contract will be continued. If the force majeure lasts longer than three months, these terms may be terminated by the aggrieved party. Explicitly, are considered as cases of force majeure or unforeseeable circumstances beyond those usually retained by the jurisprudence of courts and tribunals French: blockage of means of transportation or supplies , earthquakes , fires, storms , floods, lightning ; stop telecommunication networks or network-specific external telecommunications clients difficulties.


Article 20: No partial validation

If one or more provisions of these terms are held to be invalid or declared as such under any law, regulation or following a final decision of a competent court , other provisions shall remain in full force and scope.


Article 21: No Waiver

The fact that one party not to claim a breach by the other party of any of the obligations contained in these Terms shall be construed in the future as a waiver of the requirement in question .


Article 22 : Title

In case of difficulty in interpretation between any of the titles at the head of the clauses, and any clauses, the titles will be declared nonexistent .


Article 23 : Applicable law

These terms and conditions are subject to French law. This is for the fund rules as to the rules of form . In case of dispute or claim, the consumer should first contact the company DIAMOND DUST PROD for an amicable solution. In a second time and in case of appeal, the consumer may file a complaint with its dedicated dialog .


Article 24 Data Protection

The information requested from the consumer is required to process the order and may be provided to contractors of the company DIAMOND DUST PROD working in the framework of the execution of this command. The consumer can write to the company DIAMOND DUST PROD whose coordinates are within the terms and conditions contained within the website , to oppose such disclosure or to exercise its rights of access, rectification respect of information concerning and contained in the files of the company DIAMOND DUST PROD , as provided by the law of January 6, 1978 .